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| Customer'
Interests >
Our Services |
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Daily
call plan sheet for every branch received at H.O. giving details
of all calls.
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Calls to engineer ratio monitored to a figure
of 2.5:1 per day
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Calls pending above 48 hours handled / intervened
by H.O.
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Call repeated twice in a month analyzed /
intervened by H.O. (CE Dept.)
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Adequate spares at H.O. & Replenishment
procedures, for branches
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Modular repairi ng at field - level diagnostic
& technical material available with every engineer
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Engineers tool kit provided with right spares,consumables
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Service report entry compulsory
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Site preparation support provided on pro
- active basis.
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